True Blue Communications is seeking a highly reliable Client Relations Manager to work in a professional, results-driven environment. The primary goals of this position are to provide superior service to clients and prospects; to ensure our firm works as an efficient and effective team that delivers on all commitments; and provides office administration and marketing and PR support. The right candidate will have exceptional organizational skills, superior client relations skills and a positive can-do attitude.
Primary Responsibilities
Client Communication & Coordination:
- Serve as a primary point-of-contact for clients and prospects
- Schedule client meetings and conference calls
- Field client requests and ensure follow-through
- Prepare and deliver activity and results reports to clients
- Assist with obtaining client approvals on projects
- Field calls from prospective clients to set up introductory and consultation meetings
Project Management & Vendor Coordination:
- Using the firm’s project management software and working with co-workers, set up, track and ensure completion of tasks and projects for all accounts
- Coordinate vendors to ensure in-house and out-sourced team members are communicating with one another, and projects are on schedule and completed by deadline
- Ensure that every task, project and client request is delivered on or before due dates
Office Administration:
- Perform general administration duties, such as answering phones, printing documents, purchasing office supplies, filing, troubleshooting issues with technical equipment, and the like
- Assist with managing the Principal’s calendar
- Other office administration duties as needed
Marketing and Public Relations Support:
- News coverage monitoring, clipping and generating reports
- Make basic updates to websites
- Post to social media accounts
- Insert content into e-newsletter templates
- Research
Required Skills & Traits
- Positive, helpful, can-do attitude
- Self-motivated, solution-oriented thinker who can work well with others and by him/herself
- Excellent written and verbal communication skills
- Polished client relations skills
- Exceptional organizational skills in a professional setting
- Detail-oriented and able to juggle multiple priorities and commitments
- Ability to remain calm and composed under pressure
- Ability to effectively coordinate activities of multiple team members
Required Education & Experience
- At least 5 years’ experience in client/customer relations or similar role that requires the same skill-sets
- At least 2 years’ experience in project or account management, or similar role that requires the same skill-sets
- Mastery of key computer applications: Word, Excel, PowerPoint, e-mail, etc.
Compensation
This is a full-time position based in Clearwater, Florida, with paid holidays, vacation and sick days. Salary is commensurate with experience.
How to Apply
Eligible candidates only, please email the following to info@truebluecommunications.com:
- Cover letter
- Resume
- Salary requirements
- Three references
